The Customer Engagement Manager role is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer-centric and possesses strong leadership skills. In this position, the Customer Engagement Manager, will work with IDC's IT Supplier clients to proactively monitor usage and drive continued user adoption. This is a highly visible, fast paced, and dynamic position that plays a core part of IDC’s strategy.
This role will be focused on positively influencing customer usage to achieve retention and growth. The successful candidate will ultimately be responsible for monitoring account usage and customer adoption in a post-sales capacity for a large group of accounts. The Customer Engagement Manager will also work with IDC’s internal Customer Service On-Demand team to resolve customer inquiry. Amplify your career with the world's most recognized leader in IT research and advisory services and join a dynamic environment where your passion for customer experience is expected and appreciated!
Why IDC?
IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC was recognized by the Institute of Industry Analyst Relations (IIAR) as the 2023 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges.
Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future! We are just getting started!
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