IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.
We seek a hands-on Maintenance Team Manager to guide and grow our application maintenance teams. You’ll be the bridge between our India-based engineers, IDC stakeholders, and vendors, ensuring smooth operations, strong alignment, and future growth of the team. From a long-term perspective, this role will become the key leader of our IT section in India, shaping how we build, maintain, and scale development capabilities.
This role is for someone who leads from the front: coding, problem-solving, mentoring, and driving our vision of proactive, high-quality, and reliable software development. It is a key role for IDC in India, both technically and organizationally, laying the foundation for how our development culture evolves in the region.
- Your main tasks will be:
- Remain partially hands-on (~ 50% of time), contributing as an engineer through coding, troubleshooting, and solution design.
- Proactively lead the maintenance team (4–6 engineers) while also overseeing and helping with mentoring the other TL from other team as needed.
- Oversee day-to-day operations: task assignment, prioritization, incident management, and service request resolution based on IDC guidance.
- Act as the main point of contact between the team, IDC stakeholders, and vendors.
- Ensure communication and accountability through weekly reports, real-time responsiveness, and participation in status/update meetings.
- Drive retrospective meetings to foster continuous improvement and team learning.
- Serve as the first escalation point for issues or concerns raised by other teams.
- Track and improve performance: create monthly metrics, monitor SLAs, and drive continuous team efficiency improvement.
- Mentor and guide engineers: provide technical support, foster professional growth, and ensure knowledge sharing.
- Anticipate and address risks: understand the architecture and technical debt of supported products, proactively identifying opportunities for modernization, refactoring, and scaling.
- Lead troubleshooting and root cause analysis for critical issues.
- Facilitate onboarding and training of new team members.
- Contribute to long-term success by helping establish hiring pipelines and building future teams beyond maintenance.
- Our Tech Stack:
The maintenance team works across a variety of technologies:
- Frontend: JavaScript, JSP, Angular (React for one product)
- Backend: Java, Spring, JPA, Spring Boot, Python, occasional .NET
- Database: PostgreSQL, Snowflake
- DevOps & Tooling: Docker, Kubernetes, GitLab, Grafana stack
- We are looking for someone who has:
- Proven leadership experience: successfully led or supervised development teams, ideally in a distributed/global setup.
- Strong people management skills: mentoring, coaching, motivating, and hiring for long-term team growth.
- Excellent communication skills: fluent English (C1 level), with stakeholder management skills and customer-facing experience.
- Hands-on expertise: 5+ years of commercial experience in full-stack development, especially Java, Angular, PostgreSQL, and AWS.
- DevOps mindset: experience with CI/CD, Docker, Kubernetes, and monitoring/observability tools.
- Ability to manage technical debt: understanding of long-term risks, modernization needs, and system scaling challenges.
- Process and organizational skills: capable of balancing technical contribution with coordination, reporting, retrospectives, and performance monitoring.
- Growth mindset: eagerness to learn, improve processes, and take on broader organizational responsibility over time.
This role is perfect for someone who wants to lead from the front, not just manage from the sidelines.
About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.